Enphase Environ Installationshandbuch PDF herunterladen (Seite 12)

ENVOY and Communications Issues

The following sections describe possible prob-

lems and solutions. Areas covered include:

“General Envoy Issues”

“Internet Problems (Local Area Networking)”

“Communication Issues between Envoy & Mi-

croinverters (Power Line Communication)”

General Envoy Issues

A physical Ethernet connection is not

practical at this site

You’ve found a location for the Envoy that

yields a good signal-strength between the

Envoy and the Microinverters (over the power lines), but it is remote from the router. An

Ethernet cable from the broadband router to this spot is not practical.

• Use the power line communication bridges that came with the Envoy as shown.

• Or, you can use a wireless Ethernet bridge. (available at computer stores.)

LCD is completely blank

1. Try another outlet (just in case).

2. If this fails, the unit must be

replaced. There are no eld

replaceable parts for the Envoy.

The whole unit will be replaced.

LCD displays “Reset Clock”

If the Envoy has a current Internet

connection, let it use this connection to retrieve an upgrade from Enphase. This may take up

to 90 minutes, depending upon the speed of the connection. You may need to call Enphase

Customer Support to initiate the upgrade.

LCD displays “Envoy Failure”

This message displays after the Envoy has tried unsuccessfully three times to initialize. This

may happen when the Envoy has been moved, and its initialization process interrupted.

1. Unplug the Envoy from the electrical outlet and plug it in once again. Leave it in place

for at least 15 minutes.

2. If it continues to display Envoy Failure or if it never moves beyond the Initialization

stage, call Enphase Customer Support.

1 2 ... 7 8 9 10 11 12 13 14 15 16 17 ... 28 29

Keine Kommentare

Enphase Environ Installationshandbuch Seite 12